Sorry for the radio silence over the past month or so. After over 6 months of development, we launched the new Tripwire Customer Center one week ago today. The private customer-only site contains software downloads and updates, a resource library full of diagrams and videos, a knowledge base with over 300 articles, a lively customer discussion forum, developer blog and the front end for our web support ticketing system. In just the first week after launch we have already had over 700 new registrations and over a thousand support tickets processed.

R2C Group here in Portland provided some of the design consulting for us to help us achieve a unique but similar style as the existing Tripwire.com website. Much of the site was built from the ground up and programmed by our development team. The discussion forums use the Clearspace platform by JIVE Software, and we worked in conjunction with the JIVE team to customize that engine to integrate with our Oracle OnDemand support ticketing system.

This site represents a focus on our customers – with hopes of improving our customer success with our products. The feedback we have received from our customers so far has been awesome. Unfortunately, the site is completed gated for customers only, but here are some screen shots so you can check it out.